Ethan Hoke
West Lafayette, IN | www.ethanhoke.com
(Last Updated 07/31/2024)
Current Role
As the Customer Success Manager at Uniform Sierra my current role includes; developing internal and external documentation, collaborating across departments, and developing marketing materials, all in an effort to support current customers while cultivating new ones. Primarily I work with potential customers, providing them with information, performing on-site demos, and generating quotes. As I handle customers I maintain statuses within our CRM platform. I maintain keen knowledge on our products so I can develop documentation and online resources to best serve the intended customers.
Education
Purdue University (2023)
West Lafayette, IN
BS in Aviation Management
Minors in Unmanned Aerial Systems & Design and Innovation
Certifications
FAA Part 107 certification (Recurrent as of May 2023)
FCC ZA - General Mobile Radio (GMRS)
FEMA IS-00800.d certification (National Response Framework)
FEMA IS-00700.b certification (An Introduction to NIMS)
FEMA IS-00200.c certification (Basic Incident Command System for Initial Response)
FEMA IS-00103 certification (Geospatial Information Systems Specialist)
FEMA IS-00100.c certification (Introduction to Incident Command System)
FEMA IS-00066 certification (Preparing the Nation for Space Weather Events)
FEMA IS-00042.a certification (Social Media in Emergency Management)
FEMA IS-00029.a certification (Public Information Officer Awareness)
IS-00021.24 (Civil Rights and FEMA Disaster Assistance 2024)
IS-00020.24 (Diversity Awareness Course 2024)
Skills
Public and Customer Relations Internal and External Documentation
CRM Familiarization Product Marketing and Demonstration
Commercial UAS Operations Commercial UAS Maintenance
Airborne Payload Operation Remote Sensing Data Collection
Data Processing and Analysis GIS Application Familiarization
National Airspace Familiarization Incident Command Familiarization
NIMS Familiarization Streamlined Data Explanations
Public and Customer Relations Internal and External Documentation
Work History
Uniform Sierra Aerospace (West Lafayette, IN)
Customer Success Manager
Sept 2024 - Present
GRYFN (West Lafayette, IN)
UAS Pilot and Analyst
March 2021 - Sept 2024
Purdue University (West Lafayette, IN)
UAS Dispatcher
January 2021 - December 2021
Digital UAS Logbook
A copy of my digital logbook can be accessed using the following OneDrive share link.